Jira tracks issues, which can be bugs, feature requests, or any other tasks you want to track.

Each issue has a variety of associated information including:

  • the issue type
  • a summary
  • a description of the issue
  • the project which the issue belongs to
  • components within a project which are associated with this issue
  • versions of the project which are affected by this issue
  • versions of the project which will resolve the issue
  • the environment in which it occurs
  • a priority for being fixed
  • an assigned developer to work on the task
  • a reporter - the user who entered the issue into the system
  • the current status of the issue
  • a full history log of all field changes that have occurred
  • a comment trail added by users
  • if the issue is resolved - the resolution

Issue Types

Jira can be used to track many different types of issues. The currently defined issue types are listed below. In addition, you can add more in the administration section.

For Regular Issues
Task
Other team work items not included in the above issue types. This work should be pointed.
Sub-task
The sub-task of the issue
For Sub-Task Issues
Development Subtask
Generic subtask for developer work.
Tester Subtask
Generic Subtask for tester work
Release Sub-Task
Code Review
Sub-task
The sub-task of the issue
OB subtask

Priority Levels

An issue has a priority level which indicates its importance. The currently defined priorities are listed below. In addition, you can add more priority levels in the administration section.

Highest
This problem will block progress.
TBD
High
Serious problem that could block progress.
2-Normal
Created by JIM during import process
Low
Minor problem or easily worked around.
Lowest
Trivial problem with little or no impact on progress.
Medium
Has the potential to affect progress.

Statuses

Status Categories

Helps identify where an issue is in its lifecycle.
Issues move from To Do to In Progress when work starts on them, and later move to Done when all work is complete.

Done

Represents anything for which work has been completed

In Progress

Represents anything in the process of being worked on

No Category

A category is yet to be set for this status

To Do

Represents anything new

Issue Statuses

Each issue has a status, which indicates the stage of the issue. In the default workflow, issues start as being Open, progressing to In Progress, Resolved and then Closed. Other workflows may have other status transitions.

Cancelled
New Request
Active Maintenance
Due For Renewal
Quotes in Process
Purchase in Process

Resolutions

An issue can be resolved in many ways, only one of them being "Fixed". The defined resolutions are listed below. You can add more in the administration section.

Done
Work has been completed on this issue.
Won't Do
This issue won't be actioned.
Duplicate
The problem is a duplicate of an existing issue.
Cannot Reproduce
All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.